Deputy Secretary Co-ordinator - Personal Planning and Management

Home
Vacancies
Deputy Secretary Co-ordinator - Personal Planning and Management

About the role and team

The Deputy Secretary Co-ordinator will line manage the secretaries of one or more teams the Private Client department in the application of all organisation policies and procedures and ensuring the Secretarial Service Standards are consistently met and improved. Key tasks are:

Deliver comprehensive and proactive secretarial support to assigned fee earners
Regularly communicate with the department’s Secretary Co-ordinator and keep them appraised of any issues around capacity or performance within the team
Regularly communicate with, and seek feedback from, the Department Manager and fee earners regarding the secretarial support being delivered
Monitor and improve as necessary, secretarial working practices and processes to ensure these are as efficient as possible
Responsibility for sickness absence management in accordance with the organisation policy
Responsibility for performance management in accordance with the organisation strategy
Continually monitor secretarial support levels within the team to ensure there is sufficient support, monitoring and approving holiday requests
Responsible for the recruitment process of new secretaries, including seeking approval
Conduct regular formal reviews of secretaries, setting objectives that are SMART, building firm, department and team priorities into objectives as appropriate
Identify individual and group training needs and co-ordinate the provision of relevant training through the relevant department
Meet regularly with the CMT Managers and Secretary Co-ordinators to address general issues and work on relevant ad hoc projects
Meet regularly with Department Manager to proactively address issues at the earliest opportunity
Monitor workflow, holiday and absence, and arrange cover for the team when necessary, liaising with other Secretary Co-ordinators and Head of Secretarial Services
Deputising for the Secretary Co-ordinator when necessary, liaising with Head of Secretarial Services, Department Manager or HR as appropriate in the handling of any issues in the Secretary Co-ordinator’s absence
Any other reasonable duty as requested

About the candidate

Competences Required

• A confident, professional and assured manner when dealing with colleagues of all levels
• Strong communication skills, able to deliver constructive feedback and have difficult conversations
• Positively supports secretaries’ wellbeing
• Positively supports secretaries to learn and develop
• Reliable and conscientious in order to model a good example to other secretaries
• Committed and focussed on improving and maintaining a high standard of client care
• Proactively seeking and building relationships with support departments

About the firm

Anthony Collins Solicitors is a specialist law firm with a clear purpose – to “improve lives, communities and society". For over 50 years we’ve been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values.

What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We’re extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together.

Anthony Collins Solicitors is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Apply