About the role and team
    • Act as escalation point for the First Line Support team 
    • Mentoring First line Support team, giving training and developing documentation / processes for first line to follow. 
    • Provide support to all users by phone, email and face-to-face, using your knowledge and initiative to troubleshoot and solve issues, or escalate them within the IT department where necessary. 
    • Responsible for picking up alerts from monitoring applications and actioning or escalating to systems team. 
    • Responsible for maintaining Endpoint security 
    • Responsible for maintaining the Operating system and all applications for endpoint devices 
    • Basic assessment of network connectivity with appropriate escalation to the Systems Team 
    • Involvement in wider firm wide IT projects 
    • Assist with IT wide Problem management. 
    • Provide support for all remote users, including setting up remote access on work laptops and personal laptops ensuring all users are trained on how to use remote access  
      • Provide support for all telephony issues, including company mobiles
      • Liaise with the Facilities Manager to distribute IT equipment as appropriate and record what equipment is held by each employee 
      • Liaise with IT suppliers and external IT application support teams 
    • Set up new users, groups and e-mail contacts on the system Deploy endpoint devices - hardware and software 
    • Provide administrative support to the IT department as necessary 
    • Provide support to external clients when using Anthony Collins Solicitors onsite and external based services 
    • Maintain IT equipment  
    • Assist in office moves as necessary and removal of all old equipment. Any other reasonable duty as requested 
About the candidate
 
    • Ideally you will have at least 4 years’ experience in both first and second line support, ideally in a Windows environment including a good understanding of Windows 10, MS Office 2016/365, telephony systems, mobile devices, multi-functional printers, active directory and Anti-virus 
    • Previous Law firm experience would be desirable. 
    • Confident with good interpersonal skills 
    • Action and suggest improvements for all IT processes and procedures. 
    • Good motivation and flexibility to ensure the smooth running of all systems, including the possibility of working early, late, through the lunchtime period or at weekends, with adequate notice 
    • Ability to work well individually as well as within a team. 
    • Actively look to mentor less experienced colleagues and encourage them in the development of their IT skills and knowledge 
About the firm
Anthony Collins Solicitors is a specialist law firm with a clear purpose – to “improve lives, communities and society". For over 50 years we’ve been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values.
 
What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We’re extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together.
 
 
Anthony Collins Solicitors is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
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